TWILIGHT TECHNOLOGIES, INC. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.twilight.care (our "Website") or otherwise use our services (the “Services”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.This policy applies to information we collect:
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy).
We try not to speak in legalese, but there are some useful definitions we use to describe data we collect in providing the services to you.When we say Personal Information, we use this as a general term to refer to the different data categories we describe in this section that either personally identify you or are about you. Your Personal Information can be either:
Aggregate Information is not Personal Information because Aggregate Information does not contain information about, nor can it reasonably be linked to, a specific individual. Aggregate Information is information about a group of people, such as an analysis or evaluation of a group. Aggregate Information describes the group as a whole in such a way that no specific individual may be reasonably identified. For example, the number of Twilight customers with a specific variant or health condition is Aggregate Information.
The information we collect on or through our Website may include:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is only statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
We do not collect Personal Information automatically, but we may tie this information to Personal Information about you that we collect from other sources or you provide to us.
We try not to speak in legalese, but there are some useful definitions we use to describe data we collect in providing the services to you.When we say Personal Information, we use this as a general term to refer to the different data categories we describe in this section that either personally identify you or are about you. Your Personal Information can be either:
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.
Now that we’ve covered the types of information we collect and how we collect it, let’s review how we may use it. As a reminder, we will not use your Personal Information for personalized or targeted marketing and/or advertising without your explicit consent.
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please see Choices About How We Use and Disclose Your Information.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Twilight has an opt-out research program, meaning that for eligible customers, taking part in Twilight Research is completely voluntary. Here are key points about Twilight Research, how Research uses personal information, and other ways we safeguard your privacy.
Before explaining how Research uses Personal Information, let’s cover a few basics:
The purpose of Twilight Research is to make new discoveries about the factors behind diseases and traits. “Twilight Research” means research activities performed by Twilight, either independently or jointly with third parties. Twilight Research may be sponsored by, conducted on behalf of, or in collaboration with third parties, including non-profit foundations and academic institutions.
If you are eligible to participate in Research, you choose whether to participate or not, and you can change your mind any time. Customers never need to participate in Research to use Twilight. Nothing changes about your core Twilight experience if you do not participate in Research. We will not use your information for Research if you opt-out of Twilight Research. You can opt-out of Twilight Research by logging into your account and adjusting your user preferences in your account profile, or by sending us an email with your request to privacy@twilight.care.
Twilight Research analyses are conducted with information that has been stripped of your identifying Personal Information.
We appreciate the level of trust you put in us. Here’s how we do, and do not share your information.
We may also disclose your Personal Information:
This includes exchanging information with other companies and organizations for the purposes of fraud protection.We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
You can rest assured, we will not voluntarily share your Personal Information with:
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
You can review and change your Personal Information by logging into the Website and visiting your account profile page. You may also send us an email at privacy@twilight.care to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We retain Personal Information for as long as necessary to provide the Services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations. We delete Individual-level Personal Information of dormant accounts after 5 years and delete Individual-Level Personal Information of permanently disabled (closed) accounts after 30 days. We may retain De-identified Personal Information indefinitely.
We have implemented industry-leading measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Information security measures include: secure storage, encryption of digital records in transit and at rest, and system backups. All information you provide to us is stored on our secure servers behind firewalls. We regularly review our data protection practices to consider appropriate new technological and other safeguards.The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.Health Information uploaded to your account can include genetic or family history information that may be relevant to other family members. You should only share access to your account with individuals you trust, and you accept all responsibility for disclosures that are made to them.
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information on the Website. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Website, through any of its features, register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at hello@twilight.care.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@twilight.care.To learn more about California residents' privacy rights, visit https://oag.ca.gov/privacy/ccpa
Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:
Colorado, Connecticut, and Virginia also provide their state residents with rights to:Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please contact our privacy officer via email at privacy@twilight.care. To appeal a decision regarding a consumer rights request please contact us via email at hello@twilight.care.
The VCDPA provides Virginia residents with the right to receive certain disclosures regarding the personal data we process about them. This CCPA Notice provided any and all needed disclosures under the VCDPA. If you are a Virginia resident, the VCDPA grants you the right to: (1) confirm whether or not we are processing your personal data to access such personal data; (2) correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing of your personal data; (3) delete personal data you have provided or we have obtained about you; (4) obtain a copy of your personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means; and (5) opt out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. The rights and how to exercise them are detailed under this CCPA Notice and are applicable for Virginia residence as well and you may exercise your rights as detailed above.
If you have an account with us, we may require you to use the account to submit the VCDPA request. We may require specific information from you to help us confirm your identity and process your VCDPA request. If we denied a request, you may appeal our decision, and within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint to the Virginia Attorney General at https://www.oag.state.va.us/consumercomplaintform/form/start
Nevada law allows Nevada residents to opt out of the sale of certain types of personal information. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to another person. We currently do not sell personal information as defined in the Nevada law. However, if you are a Nevada resident, you still may submit a verified request to opt out of sales and will record your instructions and incorporate them in the future if our policy changes. You may send opt-out requests to privacy@twilight.care
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' Personal Information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. If you do not agree to the the changes to our privacy policy and wish to opt-out of receiving the Services, please contact us via email at hello@twilight.care.
To ask questions or comment about this privacy policy and our privacy practices, please email Twilight’s Privacy Administrator at privacy@twilight.care, call us at 443-255-6527, or send a letter to:
Privacy Administrator
Twilight Technologies, Inc.
4608 ½ Roland Ave
Baltimore, MD 21210
