FAQ's

What is the Illuminator and how can it help me?

The Illuminator is a platform created to simplify the management and monitoring of your or your loved one's health journey by integrating Medicare (Part A/B/D - Doctors, Hospitalizations & Medications) information into one easy-to-understand format.

How do I get started with the Illuminator?

To get started, sign up for a free Illuminator account. To sync your loved ones Medicare portal to the Illuminator, you will need your loved one’s Medicare username and password and consent to gain access to their health information.

What kind of information can I access with the Illuminator?

With Illuminator, you can access primary care doctors and specialists, active medications and medication history, diagnoses, conditions, and a timeline of healthcare events. In addition to the claims that outlined the services provided at each provider interaction.

How often is healthcare information updated?

Once the Illuminator is connected to a Medicare profile,our platform will continuously check for new claims and update your account automatically.

Is the Illuminator secure and private?

Yes, Illuminator runs on a HIPAA compliant cloud service (AWS) and meets all current industry standards for data protection, privacy, and procedures to ensure your data is safe and secure.

Can I share my loved one’s health information with other family members or providers?

Our MVP currently supports one user and one Medicare profile. Coming soon, the Illuminator will allow you to build a CareCircle, and allow you to share information with other family or providers (with consent in place).

How does Illuminator make caregiving easier for me?

Illuminator alleviates the overwhelm of managing health information by providing critical information at your fingertips when you need it.  

If you are geographically afar from your loved one, the Illuminator is an easy and effective way to track and monitor your loved ones health journey.

What if I have trouble understanding medical terminology?

Illuminator offers a way to present health information in an easy-to-understand format. Helping you interpret healthcare terminology and navigate medical information more effectively.